Charging

• Use an adapter with the correct rating to charge PORTAL.
  • DC 5V ⎓ 0.5A
• The LED will stay on while charging.

→ We recommend fully charging the battery before use.

<aside> ⚠️

Charging may fail if you use an adapter that doesn’t meet the required rating, such as a multi-port adapter.

</aside>

<aside> ⚠️

If the battery level is critically low, the LED and screen may remain off to ensure safe charging. Even if the device appears inactive, charging will continue in the background. We recommend keeping the device plugged in and waiting at least 30 minutes before attempting to power it on to check the battery status.

</aside>

Water Resistance

All parts of the PORTAL body, except for the USB-C charging connector, are designed to be water-resistant against running water. Therefore, it’s perfectly fine if water flows over the device during use or when rinsing it.

However, please note the following precautions:

• If the display window or buttons are damaged, water resistance will be lost. (Removing the bottom silicone pad or unscrewing the bottom plate will also compromise water resistance.)
• ⚠️ It’s fine if the USB-C connector gets briefly wet, but leaving it wet for an extended time or connecting a charger while it’s wet may cause damage. ‼️
• The device is resistant to running or splashing water, but do not submerge it in water.